Frequently Asked Questions

1. Do I need a lamp for your products?

Yes you need a UV/LED lamp to cure our nail gel polishes. They are not regular nail polishes.

2. Are your products cruelty free and 10-free?

Yes they are cruelty free and 10-free with the exception of the CUORE oils.

3. I'm allergic to nail gels. Can I use these nail products?

We recommend those who are allergic to nail gel polishes to not use our products. While our products are 10-free, we cannot determine if you will have allergies to our products. We recommend seeking professional medical advice from a dermatologist to determine which ingredient is causing you allergies.

We do not offer refunds on opened products due to gel allergies.

4. Why do you currently not ship (insert product here) to _____ country?

There may be an existing distributor of ______ product in your country and you will need to buy it from them or there are laws in your country prohibiting us from shipping this product.

5. What is the fastest way to reach customer service?

Please contact us at through email at It may take 24-48 hours for us to get back to you. 

6. Do you offer curbside pickup?

We are currently an only-online store, so we do not offer curbside pickup. We no longer free local drop off.

7. How long are restock times?

2 weeks to 1 month. Some products may no longer be offered once out of stock. Please contact us through email at if you would like to check if a product will be restocked.

8. Do you offer _____ product?

The products on our store website are the products we currently stock. If you are interested in a certain brand, we may be able to add it to our store in the future one day. Please send us an expression of interest email to and we will take note of it. :)

9. I think my order has been lost in the mail. What should I do?

We are sorry that you were unable to receive your order in the initial delivery period. After checking that your package has exceeded the estimated delivery time (not including weekends), please follow the steps below.

Please first contact your courier to locate the package. Your package may be at a pick up location. If the package cannot be located, email us at with your order and we will help resolve the issue. Please note that it may take several business days to file the missing package.

10. Why has my tracking details for my order not updated for some time?

We partner with different couriers to ensure that your package gets to you in the most efficient and economical way possible. When packages are being handed off between couriers (for example, a package is waiting to transfer to USPS at the border), it may take several business days for your tracking number to update. This is because the item has be processed across a new system and clear customs. This is very common especially for those who have chosen economy shipping.

To avoid a longer wait, we recommend selecting the fastest estimated shipping option at checkout. 

Orders made during the holidays are more likely to have a longer waiting period between tracking time.

Please note that delivery times under our shipping options are only an estimate and can be subject to delays.

11. Do you carry HEMA-free products?

Please refer here for any HEMA-free products we carry.

12. Do you offer salon pricing/discounts?

We offer select discounts and promotions for salon businesses. Please contact us at with "Salon Pricing Inquiry" in the subject line for more information.


13. Why do my reward points deduct a different amount than the rate shown?

Points are rewarded and redeemed based on CAD value. Reward points redeemed on orders made in a different currency will be converted to the CAD exchange rate on our store.